Privacy Policy

Twin Cities Metabolism (“we,” “us,” or “our”) operates the website tcmetabolism.com and provides functional medicine evaluation and clinical services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services you agree to the terms below.

1. Information we collect

Information you provide. When you book a consultation, complete an intake form, sign up for an assessment or the Reset program, or contact us, we collect the information you provide — including your name, email, phone, address, date of birth, health history, lab results, and other information relevant to your clinical care.

Information collected automatically. When you visit our website, we automatically collect standard log information (browser type, device, IP address, pages visited, referring URL, timestamps). We use standard analytics tools to understand how visitors use the site.

Cookies and tracking technologies. Our website uses cookies and similar technologies to remember preferences, measure traffic, and improve performance. You can configure your browser to refuse cookies, though some site functions may not work.

2. How we use information

We use the information we collect to: deliver clinical services and patient care; schedule appointments and process payments; respond to inquiries and provide customer support; send service-related communications (appointment reminders, lab results notifications, treatment plan updates); improve our website and services; and comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Health information and HIPAA

Twin Cities Metabolism handles protected health information (PHI) in accordance with applicable federal and state law, including, where applicable, the Health Insurance Portability and Accountability Act (HIPAA). We use HIPAA-compliant systems for clinical scheduling, secure messaging, electronic health records, and lab result handling. Detailed information about our health information practices is available in our Notice of Privacy Practices, which is provided at intake.

4. Sharing your information

We share information only as needed to deliver services and meet legal obligations: with clinical laboratories that process your tests; with payment processors to handle transactions; with HIPAA-compliant service providers (electronic health records, scheduling, secure messaging); with healthcare providers to whom you have authorized release of records; and when required by law or to protect rights, property, or safety.

5. Data security

We use industry-standard physical, technical, and administrative safeguards to protect the information we collect. However, no transmission or storage system is perfectly secure. If we learn of a security breach, we will notify affected individuals as required by law.

6. Your choices and rights

Marketing communications. You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us. Service-related communications (appointment confirmations, lab results, treatment plan messages) will continue.

Access and corrections. You may request access to your personal information or ask us to correct inaccuracies by contacting info@tcmetabolism.com.

Health records. Access to your health records is governed by HIPAA and Minnesota law. Contact us to request a copy of your health records.

7. Children

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

8. Third-party links

Our website may link to third-party sites (e.g., our scheduling system, lab partner portals, social media). We are not responsible for the privacy practices of those sites; review their policies independently.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of the site or services after a change indicates acceptance of the updated policy.

10. Contact us

Questions about this Privacy Policy or our information practices can be directed to: